The rules that govern your use of healthwaysupport.com and the services provided by Health Way Support.
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Contact UsThis document was last updated on 28 August 2026 and applies to everyone who visits healthwaysupport.com or receives services from Health Way Support.
These Terms and Conditions (“Terms”) are a legal agreement between you and Health Way Support (“we”, “us”, “our”) governing your use of the website healthwaysupport.com and any services you receive from us. By accessing the site or booking a service, you confirm that you have read, understood and accepted these Terms.
If you do not accept these Terms, please do not use this website or our services.
Our services are not for medical emergencies. If you are experiencing chest pain, difficulty breathing, severe bleeding, sudden weakness or any other life-threatening symptom, call 911 or go to the nearest emergency department immediately.
Messages sent through this website are checked during office hours only and are not monitored continuously. Do not use the contact form for urgent medical matters.
Using this website, reading its content or submitting a form does not create a doctor–patient relationship. That relationship begins only when you are registered as a patient and seen by one of our clinicians, in person or by secure telehealth.
General information on this site is for education only. It is not a diagnosis and is not a substitute for individual medical advice from a clinician who knows your history.
You must be at least 18 years old, or have the consent of a parent or legal guardian, to use this website and to book services. You agree that the information you provide is accurate, current and complete.
Appointments are confirmed by email, phone or SMS once booked. Please arrive 10 minutes early for your first visit to complete registration.
We ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and missed appointments may be charged a fee at our discretion.
If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment so other patients are not delayed.
You are responsible for all charges not covered by your insurer, including co-payments, deductibles and non-covered services. We verify benefits as a courtesy; the final determination of coverage is made by your insurer.
Estimates are given in good faith and may change if your clinical needs change. Where a material change is expected we will discuss it with you first. Accounts unpaid after 60 days may be referred for collection.
Where telehealth is used, you consent to receive care remotely and understand the limits of remote consultation — including that a physical examination may not be possible and that we may ask you to attend in person. Telehealth is delivered over secure, HIPAA-compliant platforms.
Prescriptions are issued at the sole discretion of the prescribing clinician following an appropriate assessment. We do not issue prescriptions without a valid clinician–patient relationship, and controlled substances are prescribed only in accordance with state and federal law.
If you subscribe to our newsletter you agree to receive it at the address you provide. You can unsubscribe at any time via the link in any email or the unsubscribe page — see our Privacy Policy for how we handle your data.
You agree not to: use the site for any unlawful purpose; attempt to gain unauthorised access to our systems; upload malicious code; scrape or copy content in bulk; impersonate another person; or submit false or misleading information through our forms.
All content on this site — text, images, logos, layout and code — is owned by Health Way Support or licensed to us, and is protected by copyright and trademark law. You may view, print or share pages for personal, non-commercial use only. You may not reproduce, adapt or exploit our content commercially without written permission.
Testimonials on this site reflect the genuine experience of individual patients, are published with consent, and do not guarantee that you will achieve the same result. Outcomes vary between individuals.
This website and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or that the site will be uninterrupted, secure or error-free.
To the fullest extent permitted by law, Health Way Support and its clinicians, staff and partners are not liable for any indirect, incidental, consequential or punitive damages arising from your use of this website or reliance on its content. Nothing in these Terms limits any liability that cannot be limited by law.
You agree to indemnify and hold harmless Health Way Support from any claim, loss or expense arising from your breach of these Terms or your misuse of this website.
Where we link to third-party websites we do so for convenience only. We do not endorse and are not responsible for their content, accuracy or practices.
We may revise these Terms at any time. The updated version will be posted on this page with a new “last updated” date, and continued use of the site after that date means you accept the revised Terms.
These Terms are governed by the laws of the State of Alabama and applicable United States federal law, without regard to conflict-of-laws principles. Any dispute will be brought in the state or federal courts located in Madison County, Alabama.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full force and effect.
Questions about these Terms? Email info@healthwaysupport.com, call +1 256-881-9676, or write to Health Way Support, 3310 Hastings Rd SW, Huntsville, AL 35801, USA.
Our team is happy to explain anything on this page in plain language.