Privacy Policy

This document was last updated on 28 August 2026 and applies to everyone who visits healthwaysupport.com or receives services from Health Way Support.

1. Introduction

Health Way Support (“we”, “us”, “our”) operates the website healthwaysupport.com and provides healthcare, dental, wellness and insurance advisory services from our clinicabama. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.

By using this website, booking an appointment, or receiving care from us, you agree to the practices described here. If you do not agree, please do not use the site or submit personal information through it.

2. Information we collect

Information you give us: name, date of birth, postal address, email address, telephone number, insurance details, and the health information you choose to share on our contact, subscription and intake forms.

Health information: symptoms, medical history, medications, test results and treatment notes recorded during your care.

Payment information: billing name, billing address and the last four digits of a payment card. Full card numbers are processed by our payment provider and are never stored on our servers.

Technical information: IP address, browser type, device type, pages visited and referring page, collected through cookies and analytics tools.

Marketing preferences: whether you have subscribed to our newsletter and which topics you selected.

3. How we use your information

To provide clinical care and coordinate it across our departments

To schedule, confirm and remind you about appointments

To verify insurance eligibility and process claims and payments

To answer enquiries submitted through our website forms

To send the newsletter and practice updates you have asked for

To improve our website, services and patient experience

To meet legal, regulatory, accreditation and record-keeping obligations

4. Protected health information (HIPAA)

Health information you share with our clinical team is Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We handle PHI in accordance with HIPAA and applicable Alabama law.

We use and disclose PHI only for treatment, payment and healthcare operations, or where you have given written authorisation, or where the law requires it. You may request a copy of our Notice of Privacy Practices at the clinic or by emailing info@healthwaysupport.com.

Please note: information submitted through the public forms on this website is not encrypted to clinical-record standards. For anything sensitive, please phone us or use our secure patient portal.

5. Cookies and analytics

We use strictly necessary cookies to make the site work, and optional analytics cookies to understand which pages are useful. Analytics data is aggregated and does not identify you personally.

You can block or delete cookies in your browser settings. Blocking essential cookies may prevent parts of the site from working correctly.

6. Sharing your information

We do not sell your personal information. We share it only with:

• Your care team — clinicians, nurses and coordinators involved in your treatment.
• Service providers — laboratories, imaging centres, payment processors, insurers, IT and record-storage vendors, all bound by confidentiality and data-processing agreements.
• Legal and regulatory bodies — where disclosure is required by law, court order, public-health duty or to prevent serious harm.
• With your consent — for example, sharing records with a specialist you ask us to refer you to.

7. Data security

We protect your information with administrative, technical and physical safeguards: encrypted connections (HTTPS), role-based access controls, audit logging, staff training and secure disposal of records. No system is completely secure, so we cannot guarantee absolute security, but we work continuously to keep your data safe and we notify you and the relevant authorities of any breach as required by law.

8. How long we keep your information

Clinical records are retained for the period required by Alabama law and professional standards — generally at least six years from the last date of treatment, and longer for minors. Enquiry and marketing records are kept for up to 24 months after your last interaction, then deleted.

9. Your rights and choices

Access and correction: you may request a copy of the personal information we hold about you and ask us to correct anything inaccurate.

Marketing opt-out: every newsletter contains a one-click unsubscribe link, or you can use our unsubscribe page. You can re-subscribe at any time using the subscribe page.

Restriction and deletion: you may ask us to limit or delete information we are not legally required to keep.

Complaints: you may contact us directly, or lodge a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

10. Children's privacy

This website is not directed at children under 13, and we do not knowingly collect information from them online. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly. Care for minors is provided with the consent of a parent or legal guardian.

11. Third-party links

Our site links to other websites, including insurance carriers and patient resources. We are not responsible for the privacy practices or content of those sites — please read their policies before sharing information with them.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page and, where the change is significant, post a notice on our website or email registered patients directly.

13. Contact us about privacy

If you have a question about this policy or how we handle your information, please write to us at info@healthwaysupport.com, call +1 256-881-9676, or post to: Health Way Support, 3310 Hastings Rd SW, Huntsville, AL 35801, USA.